Systems Administrator

We are seeking a skilled Systems Administrator to join our IT team and manage the administration, maintenance, and optimization of our Microsoft 365 environment. This role is ideal for someone with a solid understanding of Microsoft 365 services, security policies, and user management. The successful candidate will ensure reliable performance, troubleshoot issues, and support users across the organization.

Key Responsibilities:

• Administer and manage Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Configure, monitor, and optimize Microsoft 365 security policies, including identity and access management.
• Provide Tier 2/3 support for Microsoft 365-related issues and escalations.
• Manage user accounts, licensing, and permissions within Microsoft Entra ID (formerly Azure AD).
• Implement and maintain security best practices, including Multi-Factor Authentication (MFA) and Conditional Access.
• Troubleshoot and resolve Microsoft 365 outages, performance issues, and connectivity challenges.
• Assist in Microsoft 365 migrations, integrations, and upgrades as needed.
• Create technical documentation and training materials for end-users and IT staf.
• Stay up to date with new Microsoft 365 features and recommend enhancements based on business needs.
• Troubleshoot and resolve Microsoft Server related tasks and incidents.
• Monitor systems, safeguard user up-time, and perform daily tasks by utilizing remote monitoring and management (RMM) tools.
• Some afterhours/on call work expected.
• Other duties as assigned or necessary.
• Travel may be required.

Preferred Certifications:

• Microsoft 365 Certified: Administrator Associate
• Microsoft Entra ID Administrator Associate (or related certifications)
• CompTIA Certifications (Network+, Security+, A+, Etc)

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and collaboration skills.
• Self-starter - must have a sense of urgency and be able to work effectively and efficiently alone, troubleshooting independently, or in teams to meet project timelines in a collaborative, team-player environment

Other Qualifications:

• Experience managing and supporting Microsoft Server Environments.
• Experience troubleshooting basic IP networks.
• Experience in the Dental industry or other medical fields.
• Experience with RMM tools such as Ninja.
• MSP experience is a plus.ing.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of hands-on experience administering Microsoft 365 environments.
• Proficiency in managing Microsoft 365 applications and Entra ID.
• Experience with PowerShell scripting for automation and administration.
• Understanding of Exchange Online, SharePoint, Microsoft Teams, and OneDrive administration.
• Knowledge of email security, spam filtering, and data loss prevention policies (Mimecast Preferred).
• Experience working with Intune for endpoint management is a plus.