Learning and Development (L&D) Manager

Summary: 

The Learning and Development (L&D) Manager develops and executes learning strategies, designs, and delivers training programs, assesses development needs, and tracks learning effectiveness. They collaborate with employees and managers to support career development and manage budgets and vendor relationships. He or she exemplifies the desired culture and philosophies of the organization. 

Duties & Responsibilities:

• Assess training needs through surveys, interviews with employees, focus groups, or consultation with  managers and Executive Team.
• Conducts annual training and development needs assessment.
• Design, plan, organize, or direct orientation and training programs for employees.
• Must have experience providing training to employees at all levels, from entry-level to management.
• Present information with a variety of instructional techniques or formats, such as role playing, simulations,   team exercises, group discussions, videos, or lectures.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Analyze the ROI (return of investment) and effectiveness of training and workshops to the employees and develop appropriate modification if needed.
•  Develop systems to monitor and ensure employees are performing their responsibilities according to the training.
• Support the Human Resources team in performance management review process. 
• Collaborate with the Human Resources team in High potential, mentorship, Succession Planning, and other employee development initiatives. 
•  Keep up with developments in area of expertise by reading current journals, books, or magazine articles.
• Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.
•  Help managers develop their team members through career pathing.
• Administers spending against the departmental budget.

Requirements:

•  Impeccable writing, verbal communications and presentation skills.
•  Strong organization and time-management skills to prioritize, assign tasks and set goals.
• Strong communication (verbal and written) and interpersonal skills to inspire and engage learners.
• Four to Five years of experience designing and implementing employee development programs.
• Certified Professional in Learning and Performance (CPLP) credential preferred.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
• Proven experience as an L&D Manager, Training Manager or similar
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices
• Proficient in MS Office and Learning Management Systems (LMS)
• Excellent communication and negotiation skills; sharp business acumen
• Ability to build rapport with employees and vendors.